Terms & Conditions

Terms & Conditions

By leaving your dress with us you agree to all terms & conditions.

Quotes are based on the information provided and the work discussed at the initial appointment. Changes made after this initial quote may require additional work and therefore incur extra charges.

The deadline given at the initial consultation can only be guaranteed with the full cooperation of the client.

You must bring your actual wedding shoes and chosen underwear to each and every appointment. If these are not brought your appointment will need to be rescheduled putting extra pressure on timescales.

You must inform us if there is a possibility of weight loss, gain or pregnancy and we will work out the optimal schedule of alterations with you. If there are significant changes in weight during the fitting process that result in additional work, then additional charges will be applied.

We kindly ask for 50% of the quote for work to begin on your dress. ALL invoices must be paid in full before any garment can be collected. Direct bank transfer, card or cash is accepted.

The method of finishing will be, as far as possible, similar to those used on the original garment. Where this is not possible the method and decision is at our discretion.

24 hours notice (minimum) is required to cancel or reschedule an appointment. In such cases Saturday appointments cannot be guaranteed at late notice and week day appointments may be required. 

In the event of cancellation of an order, payment for any work so far carried out becomes immediately due. Any payments already made are non-refundable.

Whilst every effort is made to match fabrics and trims, we cannot guarantee an exact match unless ordered from the dress manufacturer from the same batch.

All alterations must be inspected and signed for before collection.

In the event that a gown is not collected at the agreed deadline, or within 3 months of our second notification, then the gown will be sold and all monies forfeited.